USA customers - there is a Tariff of 10-15% payable on larger orders. Please contact us for further information.
Most parts come with a warranty – up to 6 months on most reconditioned items (see warranty details). This is subject to our Terms & Conditions. Incorrectly ordered items will incur a restocking fee (our approval needs to be given for the return of items – items must be returned within 1 week). Indent items & reconditioned items cannot usually be returned; items will not be accepted if you just change your mind. Incorrectly ordered electrical items cannot be refunded – Our voluntary warranty provides repair or replacement, subject to these terms and any rights under the ACL. (unless as a result of customer-caused damage).
Note: Panels sent via uninsured courier are not covered for transit damage. (Use insured carriers to be covered).
When receiving items you have ordered – check immediately for transit damage (or any other problems). We should be advised immediately of any damage – by email only. This should be done no later than 5 business days after receipt of item/s. (We cannot accept damage claims after this period – NO EXCEPTIONS)
When returning core deposit items for a part refund – please return these within 10 days after receiving the replacement item. Include a copy of your invoice & include all your bank details for the core deposit refund. The return of these items is at the purchaser’s expense. Please check our return address on the website – do not ring our sales department in this regard or to enquire about our hours of operation. (Email enquiries only).
Click to view gearbox warranty terms.
Click to view engine warranty terms.
Click to view differential warranty terms.
